I am still on MS Vista and Real Player v16 — when will the promised update be released to allow proper downloading and conversion of mp4 files? However, we do not yet know if we will also make it compatible with Vista. In order to troubleshoot this issue effectively, I will need you to provide the following information:. A small window will open. How this is addressed in your privacy policy?
It is safe and secure to use RealPlayer. RealPlayer Cloud app allows users to share their videos to family and friends, you can also share the video link via SMS. For these reasons, RealPlayer Cloud will require your permission to access your contacts. This also happens for most popular sharing apps. I have video clips from my Sony mobile phone which Real Player Cloud cannot play.
I have no problem playing the video clips with QuickTime player or Windows media player. To know about the supported file format, visit the below link:. As a suggestion, you can try uploading the video to RealPlayer Cloud. If it plays after uploading to Cloud space; download the same file as mp4 file format so that the video can be played using RealPlayer Cloud installed on other devices.
To fix this issue, please do a clean uninstall and reinstall. Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer. Once it is done, uninstall and reinstall Flash Player using Internet Explorer browser. If that does not resolve the issue or have any additional questions, please send an email to help real.
A compatibility issue was preventing some. Essentially, the files that are being downloaded are not actually MP4s but a new streaming format that was being misidentified as MP4.
This issue has been fixed in the latest build of RealPlayer. Otherwise, do a clean uninstall and reinstall. Hope it works! Yes, it is best to uninstall and reinstall. Delete temporary Windows files and folders too. In my ipad whenever I play web videos it displays black screen and on computer when i try to watch web videos in real player by searching it shows nevigation to we page was canceled if someone knows solution reply me on my email princehero hotmail.
Sorry for the trouble. Do the same in your computer too. Make sure that you have the latest version of RealPlayer Cloud installed. Do a browser reset and then try again. Also, I see that you have contacted our email support too. Either you can reply to this post or reply to the email. I have tried refreshing the page several time and even reinstalled realplayer again.
But nothing is working. Firefox and Adobe are updated as well. Thank you for bringing this to our attention. We are aware of this issue and are working to get it resolved in a future release.
To access the RealPlayer browser:. Click on RealPlayer Logo. Go to File. Then select New and then New Web Browser. If that does not work, please let us know. Please let us know by sending an email to help real. I have installed Realplayer ver. I do not get download bar either in explorer or chrome anywhere.
How do I fex the problem. To continue downloading videos, we recommend you to install the latest version of RealPlayer Cloud. Also, make sure that RealDowloader plugin is enabled. To verify, follow the instructions given in the link below:.
Please be aware that we are no longer making any updates to RealPlayer 16 or earlier versions, and popular features such as Download This Video may not work on these versions. This is the reason why the Download This Video button did not appear. Can anyone when it will fix it update or a new update version of RealPlayer Cloud Plus for a weeks to come? We are aware of this and our development team is working to get it resolved soon.
In the meantime, you can try to download using the RealPlayer browser. Here are the instructions to access the RealPlayer browser:. Therefore, it would be helpful if you provide the following:. Please let the video play until the end and then try to download it. Example — When you download, it may show 18MB but when re-downloaded or tried to download using the other browser the same video shows 40MB.
Therefore, please let the video play until the end. You must be logged in to post a comment. About The Author. By Esther Katz Posted on October 9, Where do I find out what version of Realplayer I have? By Jacob Nielsen Posted on October 12, Ive got some issues with RPL even do I got version 16 installed. By Raphael Paoli Posted on October 20, By James Hu Posted on October 23, It sounds like downloaded video is corrupted.
Please provide us some more information: 1. Check the build number by following these steps: 1. The more specific you are, the better we will be able to assist you. By nawa Posted on October 28, By michelle Posted on October 30, By Ian Horwood Posted on November 6, By Alan Posted on November 8, MP4 videos to DVD! By Sohail Posted on November 19, By susan Posted on November 20, Ware Posted on November 30, Will this be fixed in the next available update?
By alice Posted on December 1, By Dave Posted on December 4, By Ian Posted on December 13, I am unable to download any music files from YouTube and have just updated Real Player 16plus.
By Elvis Posted on December 13, Will there ever be a solution? By afw Posted on December 29, Sorry for the inconvenience caused! Please try updating RealPlayer by following: 1. By irfan Posted on December 30, Please provide some more information: 1. The more specific you are, the better we will be able to assist you further. You can also send an email to help real. By Ray Beharrell Posted on January 19, The following issues have been fixed in the new build of RealPlayer Cloud, released on Jan.
By Jose Matallanes Posted on January 26, By Honey Posted on January 31, By FZ Posted on February 13, Ware Posted on February 13, Sorry for the inconvenience caused. Note: This fix will only work for customers having Windows 7 or 8. By Haniya Posted on April 14, By Mp4 Songs Posted on April 21, By Elvis Posted on April 28, By Arunkumar Posted on April 29, By yosef Posted on May 26, In order to troubleshoot this issue effectively, I will need you to provide the following information: — Are you trying to download videos?
To find the version: 1. The more specific you are, the better I will be able to assist you. By bl chr Posted on June 6, By Brinton Felixraja Posted on June 8, By Brendan Pells Posted on June 15, By Brinton Felixraja Posted on June 16, By basma Posted on July 11, By Scott Hall Posted on July 11, By Brinton Felixraja Posted on July 13, By basma Posted on July 13, Sorry for the inconvenience. By Prince hero Posted on July 21, By Brinton Felixraja Posted on July 21, In order to troubleshoot this issue effectively, I will need you to provide the following information: 1- Are you connected to the wireless network or mobile network?
To find the version: PC a. By Alexus Posted on August 15, By Brinton Felixraja Posted on August 18, Sorry for the delay. It does a great job working with most known formats and codecs and can play videos in HD. I liked that when I first opened the RealPlayer, it offered to organize all my media files in the RealPlayer library. It added all video, audio, and image files and organized them by date, name, or folder. As I mentioned at the beginning of the article, playing media files is just the beginning of what RealPlayer can handle.
This will compress the file, in the example below, I took a 1. RealPlayer is an excellent media player, however, unless you pay a subscription fee you will have to deal with banner ads all over the player. If you prefer an ad-free experience, check out the alternatives below. All of the features listed above are included in the free version of RealPlayer.
There are several premium options that remove the ads and add some additional features such as cloud storage, higher-quality streaming, making videos private, plays DVDs, and more. It depends. Many websites post dangerous download links with viruses, spyware, malware, or ransomware.
RealPlayer has a unique feature that allows you to download videos from other websites. I had no trouble downloading videos from YouTube as you can see in the feature section above. I had some more difficulty downloading from Facebook. When I ran a search for videos while on my timeline, I saw a message saying that there were no videos to download on this page.
However, when I clicked on the video and left the general timeline, I was able to download the video with no issues. I was unable to download a show or movie on Netflix. While it said that the show was downloading, when I went to play the file, it was only the show or movie trailer.
I tried downloading several different shows but always ended up with the same result. WizCase is an independent review site.
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